Once your order has been processed, we are unfortunately unable to make any changes to it. However, please feel free to contact our customer support team, and we will do our best to assist you with your request.

At Naty., we're committed to reducing our environmental impact at every step and that includes our shipping practices. To support this mission, we've structured our shipping policy to encourage more conscious shopping habits. We offer free shipping for orders over €49. For orders below this amount, a higher shipping cost is applied. This approach is intentional: it helps us avoid the high environmental cost of shipping many small, individual packages. The logistics of delivering single items create a disproportionate amount of carbon emissions and waste. By setting a free shipping threshold, we're not only encouraging customers to consolidate their orders, but we're also actively fostering our network of local shops. We believe that buying from a store in your community is one of the most sustainable ways to shop. Our products are available in thousands of retail locations worldwide, and we encourage you to support these local businesses. By doing so, you're helping to reduce shipping distances, support your local economy, and make a positive impact on the environment.

Please send us an email to order@naty.com with the following information and we will contact you with more information.

• Registered business name
• Complete delivery address
• Contact email address
• Valid VAT number
• Yearly turnover

If you have not received your tracking number within 3 business days of placing your order, please first check your spam or junk mail folder, as tracking emails can sometimes end up there.

If you still cannot find it, please contact our customer support team using the button below, and we'll be happy to help you find out what happened.

Certified plant-based, skin-safe with breathable softness for growing babies. Naty BioEmbrace is our next-generation diaper — evolved from our award-winning original to deliver even more comfort, absorbency, and certified care. It’s the only diapers certified 100% plantbased on skin (liner, outer layer, leg cuffs and ears), made without fossil-based plastics where it matters most. Super soft, breathable and gentle — with a plant-based surface that supports active skin — and verified to strict safety standards. Now with improved absorbency, stronger tabs, wetness indicator and new Scandinavian design. Previously Eco by Naty — now simply Naty. True comfort, biobased softness.

Once you have placed your order, you can expect delivery within 3–9 business days. Orders for items that are in stock are typically delivered within this timeframe.

Please note that delivery times may occasionally be longer during peak periods or due to unforeseen circumstances beyond our control.

We currently ship to Austria, Belgium, Bulgaria, Denmark, Germany, the Netherlands, France, Italy, Finland, Spain, the United Kingdom, Poland, Sweden, and the USA.