Terms of service

Welcome to the Naty website terms and conditions. These Terms and Conditions govern your use of the naty.com website and any purchases that you make from our naty.com website. Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy Policy.

Our website

We are only able to accept orders from selected countries. Our website is only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject your order if we reasonably think that you are buying our products for business purposes.

Privacy Notice

Click here to see our Privacy Notice.

Cookies

Click here to see our Cookie Policy.

Prices and charges

All prices displayed on Naty websites include country specific taxes, fees, and exclude shipping fees. VAT is included on all orders. The shipping fee (if any shipping fee charged) will be added to the order in the checkout step.

Product prices and shipping charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.

Discounts and Offers

We may, from time to time and at our sole discretion, make special offers or discounts available on our website. All promotions are subject to availability and may be amended or withdrawn at any time.
We reserve the right to terminate any special offer or discount at any time without prior notice. Such termination shall not affect any order that has already been accepted by us, save as provided in clause 3 below.
Pricing errors. While we make every reasonable effort to ensure that prices and discounts displayed on our website are accurate, errors may occur. Where a price or discount is manifestly incorrect, such that a reasonable customer would have recognised it as an error, we reserve the right to cancel any order placed at that price or discount, whether or not an order confirmation has been issued.
If we cancel an order pursuant to clause 3, we will notify you without undue delay and refund any amount paid in full within 14 days of the cancellation, using the same payment method used for the original transaction.

Ordering and payment

How to Shop Online

Select desired product(s) to purchase. Then choose size and colour (if different sizes or colours are possible for the specific product) and click "add to cart". Before proceeding to check out, you can review your order (including total price inclusive of VAT and shipping charges) and make changes if needed.

To complete your order, continue to checkout. Complete your order with billing, delivery and payment information. When you have placed your order - you will get an order confirmation sent to you by e-mail. You can choose another address for delivery than your billing address. Please note that billing and delivery address must be in the same country.

To view previous orders, please enter "My Account" and click on the link "My Orders". You will find any previous orders listed under this view. To view a specific order, select it from the list and click "View Order". Here you can also choose to re-order a previous order.

Payment

Only customers who have been issued a valid credit card by a card provider that is acceptable to Naty will be accepted. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Reviews

As part of the purchase we reserve the right to send out a post-purchase e-mail with the possibility for customers to review the ordered products. The data collected is used to evaluate customer satisfaction and is used for product development and to give visitors on naty.com an independent review of our products.

Claims

If you receive a damaged or defective item which you want to claim, please contact us and we will sort it out for you. Defective or damaged items will be either replaced or credited back to your credit/debit card/the payment option. For accepted claims, Naty is responsible for all additional costs.

Updating account information

If you would like to change your password or edit your account information, please click "Account information" and select the link to view or edit the information.