FAQ
Size
The sizing of our nappies is in line with other leading brands of disposable nappies in the market place. It is not uncommon for some children to experience a less than ideal nappy fit although they may fall within the recommended weight range of a particular nappy size. Babies come in all shapes and sizes, and although their weight may be within a certain range, their body shape can vary significantly. The only practical solution is to try a larger or smaller size to achieve an optimal fit.
Please find our guideline for our sizes below:
- 1 - Newborn, 2-5 kg or 4-11 lbs
- 2 - Mini, 3-6 kg or 6-13 lbs
- 3 - Midi, 4-9 kg or 9-20 lbs
- 4 - Maxi, 7-18 kg or 15-40 lbs
- 4+ - Maxi Plus, 9-20 kg or 20-44 lbs
- 5 - Junior, 11-25 kg or 24-55 lbs
- 6 - Extra Large, 16+ kg or 35+ lbs
Production
Rather than basing so much of the nappy on oil based plastic as other brands do, Naty nappies use bio-based and plant-based plastic wherever possible. While the nappies are not made from 100% bio-based or plant-based materials yet, we are proud of the steps we have taken to provide you with an environmentally friendly nappy.
Naty nappies consist of wood pulp to help with absorption, a back sheet and distribution center based on bio-based materials, as well as cellulose in the nappy. To further improve the absorption of our nappies we use a small amount of super absorbents.
The packaging for our nappies are made out of sugarcane plastic. We have earlier tried to have bags made out of cornstach, the same material that our disposal bags are made of, but noticed that these could start to break down of not stored properly, leading to the bags tearing easily. While the sugarcane plastic isn't compostable, it's at least plant-based!
We do use a small amount of super absorbents in our nappies. Super-absorbent granules are widely employed within the disposable nappy industry to enhance absorption performance and leakage protection. They have enjoyed a long, safe history of use spanning some twenty years in nappies, as well as other products such as feminine care and adult incontinence nappies. SAP technology has developed considerably over the years but has evolved around the same basic chemistry, of Sodium Polyacrylate salts together with surface cross linking agents.
The super-absorbent in common use is absolutely safe and has been thoroughly tested in all aspects for allergic reaction and toxicity.Without super-absorbent, the performance of the nappy would be much less effective due to the absorbent capacity being much lower. This would have a negative impact on the dryness of the nappy with increased risk of nappy rash, as well as requiring more frequent nappy changes. However, at Naty we do use less super absorbents than many leading brands.
Super-absorbents have been used in the disposable nappy industry for over 20 years and have a very safe track record. Super-absorbents are used to improve absorption and provide enhanced leakage protection.The super-absorbent used in Naty nappies, and most disposable nappies, are completely safe and have been thoroughly tested for allergic reactions as well as toxicity.
While nearly all our products are completely unscented, including our toiletries and nappies, we do offer a lightly scented version of our wipes. Obviously, the scent is not necessary in order for the wipe to work properly. However, we have a large demand for the lightly scented version of our Eco by Naty wipes from parents around the world.
The product is still based on natural viscose and is biodegradable just like our other wipes. In fact, our lightly scented wipes have won awards such as the Mother & Baby Award as well as the TIPS Highly Commended Award, both from the UK. For those interested in an unscented version of Naty Wipes, we offer fragrance free wipes in nearly all markets.
At Naty, we have a very strong ethic regarding animal tests and we can confirm that none of our products are tested on animals.
Safety Information
We can assure you that there are no harmful or toxic chemicals in Eco by Naty nappies. The materials we use are absolutely safe and are thoroughly tested in all aspects for potential allergic reaction. We use plant-based and biodegradable materials wherever possible and Eco by Naty nappies contain as much as 60% of these renewable materials compared to as little as 0% for conventional disposable nappies.
In common with all other disposable nappies Eco by Naty do contain a small amount of superabsorbent granules which are necessary to enhance the absorbency of the nappy, thereby reducing the number of nappy changes you will make. We aim to use renewable resources as often as possible all the while providing you with a high-performance nappy.
Nappy rash can have many causes, diet, teething and even the length of time between nappy changes can have an effect.Prior to launching any of our products we carry out extensive tests to ensure its suitability and safety for any intended purpose. We are satisfied that the materials used in our nappies meet all the critical needs both for the baby and parents. Baby comfort, performance, and safety were the most important factors which our consumers and retailers considered before agreeing to stock and market our range of products.
It is possible that your baby does have particularly sensitive skin, and we sadly must recommend that you stop using our nappies, should the problem persist. Should the rash not improve thereafter we recommend that you seek medical advice.
Super-absorbents have been used in the disposable nappy industry for over 20 years and have a very safe track record. Super-absorbents are used to improve absorption and provide enhanced leakage protection. The super-absorbent used in Naty nappies, and most disposable nappies, are completely safe and have been thoroughly tested for allergic reactions as well as toxicity.
For more information on super-absorbents in Naty nappies, please see “Do you use super-absorbents in your products?
Performance
Here are some tips on how to use our nappies on your baby!
- Unfasten the nappy tabs and fasten them back on themselves so they don’t stick to your baby, but don’t remove the dirty nappy yet.
- Wipe away any solids with the nappy, taking care to cover the penis with a clean cloth or nappy if your baby is a boy (for sanitary reasons and to avoid an unexpected warm shower).
- Lift the baby’s bottom off the table using an ungainly, yet effective, ankle hold.
- Fold the dirty nappy in half under the baby.
- Using an Eco by Naty wipe or wet cotton wool, clean your baby’s front thoroughly. For a girl, always wipe from front to back.
- Lift both of your baby’s legs and clean the bottom.
- Swap a clean nappy for the dirty one. The clean nappy’s top half (the half with the tabs) should go under your baby’s rear, and the front half should come up between the legs (which should be spread as widely as is comfortable for your baby). Try not to bunch the nappy between your baby’s legs as it can cause chafing and discomfort. For newborns, avoid covering the umbilical cord. For boys, tuck the penis down so moisture will be less likely to escape.
- Fasten the nappy at both sides with the tapes, making sure it’s snug, but not so tight that it pinches the skin.
- Wrap the soiled nappy around the contents, put it in an Eco by Naty Disposal Bag, and pop it in the bin. Dress your baby, and wash your hands thoroughly. That’s it – you’re done!
If you experience a problem with our nappies please file a complaint with us at Customer Inquiries and we will try to find out if there are any abnormalities in the specific production batch you received. Please be sure to include the batch code number so that we can process your complaint. We try to answer all questions within two to four days.
The gel-like substance is actually an important part of the absorption process and is known as a super-absorbent. The gel can sometimes migrate out of the central core of a nappy. This generally occurs because of the pressure created by the child’s body movement after the granules have been wet. This is of course not harmful. Super-absorbent granules are widely employed within the disposable nappy industry to improve absorption and provide enhanced leakage protection. They have now enjoyed a long, safe history of use spanning some twenty years in nappies as well as in some feminine care products and adult incontinence nappies.
No, unfortunately the newborn nappies does not have a cut away for the umbilical chord.
We receive hundreds of e-mails from people requesting free samples of our products and we are thrilled you are considering Eco by Naty’s high performance disposable nappies for your child. We have one of the greenest nappies on the market that are especially kind to your child and gentle on the environment.
Unfortunately, we are unable to meet all of these requests. It is possible to order our Trial Box that contains ten Naty nappies. The first box is free but a shipping fee applies.
Environmental
Biodegradability is characteristic of natural substances and materials being assimilated by micro-organisms, and thus introduced into the natural cycles.
In effect, it is a concept that is familiar to everyone. When natural organic materials go into the ground, they tend to decompose progressively, to disappear. This phenomenon is very important for the environment, which has to get rid of waste to make room for new life. Trees, plants and algae, meaning photosynthetic organisms, absorb carbon dioxide from the atmosphere and, with the power of the sun, use it to synthesize sugars, and a whole range of other substances present in nature. The flow of substances and energy passes along the food chain.However, this mechanism would quickly become blocked if the opposite process did not exist, that is, if it was not possible to release carbon dioxide from organic material. So, in natural equilibrium, the process of biodegradation is as important as that of photosynthesis, of which it is both the outcome and the starting point.
An important role is played in biodegradation by micro-organisms, which are present in every environment, and which are fed by organic waste. Thus, organic material is transformed again into carbon dioxide, thereby completing the natural cycle.The material we use in our range of Eco by Naty products reduces the production of greenhouse gases, thanks to the use of renewable raw materials of agricultural origin, to the biodegradation and the composting process of its various applications, and to the fact that it performs as well as traditional materials.
Composting is the transformation of organic waste into compost.A pile of organic waste is attractive to micro-organisms that are normally present in the environment. If the water content is sufficiently high, the micro-organisms start to consume the nutritional substance. This means they break down the organic molecules, produce carbon dioxide, water and heat. At the end of the process, the initial waste is transformed into a substance called compost.
In commercial composting plants, this process is controlled and optimized in order to achieve a high conversion speed, control of the effluent, control of the quality of the final compost, etc.
At Naty we use renewable resources whenever possible, however our nappies are not 100% biodegradable. The conventional oil-based plastic outer sheet has been replaced with a bio-/plant-based material.
The two products are very different from a convenience & lifestyle choice aspect; however, a comprehensive study by the Department for Environment, Food and Rural Affairs (Defra) shows that there is no significant difference in the environmental impact between disposable and cotton nappies. The full study can be found on their website www.environment-agency.gov.uk (An updated lifecycle assessment study for disposable and reusable nappies).
We aim to use renewable resources as often as possible while also focusing on performance. Today, Naty Nappies are one of the most environmentally friendly disposable nappy options available on the market.
We know that you are an informed consumer and we know just how important that is. We pride ourselves on our Eco by Naty products and our ability to allow parents everywhere to go green without giving up performance.
But we couldn’t do that without your help. So thank you for being an informed consumer. For caring about the environment. For caring about the health and well-being of your baby. For caring about Naty. It’s people like you that help Naty continue to grow.We don’t spend millions of dollars on marketing campaigns. We prefer to focus our spending on research and development to continually improve our environmentally friendly line of products. Because of this, we rely heavily on word of mouth.
If you’d like to help there are a few easy things you can do:
- Blog about us
- Follow us on Twitter
- Comment on our Facebook fan page
- Become a Naty Ambassador
- Link to us from you website
- Tell your friends
- Tell your family
- Ask your local retailer to carry Eco by Naty products
We know that environmentally friendly baby care products are just a small step towards a greener future. But we believe that every little bit helps. There’s so much you can do. There’s so much we can do together. So let’s make a difference. No matter how big or small.
Subscription
With our diaper subscription you will save 15% on your monthly diaper consumption and some countries also get free shipping on their subscription orders. This in combination with the fact that you don't have to carry the diapers home yourself makes it a very good deal!
It depends on the different sizes, we have done our best to adjust the different packages to match the number of diapers the "typical" baby needs each month. If you feel that you use more diapers than the average family, then it can be a good idea to choose a more frequent frequency. Below are the different packages for all countries except Australia where we use economy packs.
Size 1: 150 diapers
Size 2: 198 diapers
Size 3: 180 diapers
Size 4: 156 diapers
Size 4+: 144 diapers
Size 5: 132 diapers
Size 6: 102 diapers
Yes, if this happens the best way is for you to send the diapers back to us. The fee for returns and new shipment is on you as a customer.
Yes, it is possible to pause your subscription when you are signed in to your account. Simply press on "Subscriptions" and pause the next one in the list, and the following ones will also be paused.
You can easily reactivate your subscription when signed in to your account under the "Subscriptions" tab.
If you wish to cancel your subscription this is easily done in your account under the "Subscriptions" tab. Please let us know why you want to cancel in order for us to improve!
Currently this is only possible with your first order, but we will add this feature in the future.
We are working on a solution to offer subscriptions on more products than diapers and this will be available in a near future.
Currently it is only possible to select an interval when you sign up to your subscription, but we are working on a solution in order to make this possible for ongoing subscriptions.
Once your box has been sent you will receive tracking information to your e-mail or phone number provided. It is important to provide us with correct information in order for us to provide you with this information.
To have a look or edit your future shipments, simply log into your account and click on the "Subscriptions" tab. Here you will find a list of when the orders are created. Please keep in mind that the orders are created these dates and these are not the delivery dates.
If/when you want to change the diaper size on your subscription, this is easily done from your account under the "Subscriptions" tab. Press the order on the top and select the desired size, then press save.
Business
Before you can order from our Business to Business platform we need to know a little more about you. Create an account on the website and while looking at "Your Profile", you will see a link to sign up as a Business customer.
After you’ve filled out the form we will get back to you as soon as we can. At most this could be a few days.
If you don’t get approved as a B2B partner, it is probably because you aren’t able to reach the minimum order quantity required. Read about minimum order quantity, MOQ.